Refund policy

RETURN & REPLACEMENT
When you receive your products and decide you no longer want them, please email sananaturals@gmail.com and return them within 14 days to the following address: Sana Naturals, Lackanmore, Ballyjamesduff, A82X2H6 Co Cavan, Ireland. Please note that you must cover the cost of return postage. The products must be unused, undamaged and in the same state they were originally sent. Please state reason for return in your correspondence.

We recommend that you use registered post or recorded delivery when returning. Please ensure that it is packed and labelled carefully so that it is not damaged or lost in transit. You can use the original packaging. Once the products are received, you will be refunded. Please note, the cost of shipping the original item can not be refunded.

DAMAGED GOODS
If products arrive damaged, please email sananaturals@gmail.com within 48 hours of delivery with photos of the damaged items. We will gladly replace any damaged goods that cannot be used. Once notified we will be in touch with you with instructions as to how you can return the damaged/faulty items.

Please note that we do not give refunds on products purchased from one of our stockists.

LOST/NEVER ARRIVED
In the unlikely event that you haven’t received your order please email sananaturals@gmail.com with your order number so that we can fix the issue.

​AMENDMENTS/CANCELLATIONS
If you wish to amend your order after you have placed it, contact us by email sananaturals@gmail.com and we will be pleased to do this without any charges. However, this is only possible if we receive your new instructions before your order has been dispatched as we usually dispatch within hours of receiving your order. We will be able to tell you if this is the case.